GENERAL TERMS OF SALE

These General Terms and Conditions of Sale apply to products and services offered for a fee on the Site at the time of order.

Any changes and/or additions to these Conditions shall result from a written act under penalty of nullity.  

In the context of these General Conditions of Sale: 

  • “User/s”: subjects who browse and consult the Site, with or without registration to the same;  
  • “Seller” means the the limited liability company GFC, as infra better generalised;
  •  “Customer”: the consumer as natural person acting for purposes unrelated to any business, commercial, craft or professional activity possibly carried out, as defined in Article 3, lett. a), of the Consumer Code (Legislative Decree no. 206/2005). 
  • “Product”: any item of clothing or accessory put directly on sale on the Website euthea.it 
  •  “Service”: any service available on the Website euthea.it

These General Terms and Conditions of Sale are an integral part of the contract of sale concluded between the Customer and the Seller, which will be governed and interpreted in accordance with Italian Law.

The General Conditions of Sale do not regulate, however, the sale of products or the provision of services by parties other than the Seller that are present on euthea.it through links, banners or other hyperlinks. The Seller is not responsible for the supply of products or services by third parties other than the Seller or for the conclusion of e-commerce transactions between users of euthea.it and third parties, in respect of which we advise you, before making purchases, to verify the terms and conditions.

  1. WEBSITE’S OWNERSHIP

This Site is owned by the company GFC s.r.l., registered at the Turin Business Register at number, tax number and VAT number 12398820014, REA TO – 1287198, with registered office in Turin, Corso Re Umberto 77, certified e-mail: gfc@pecimprese.it .

Any requests and complaints, as well as the return request, may be addressed to the following e-mail address: customercare@euthea.it.

The products or services on the Site are offered for sale under the EUTHEÁ logo and registered trademark, in use and availability of GFC s.r.l.. 

  1. NAVIGATION AND REGISTRATION ON THE SITE

The User can freely consult, through the so-called “navigation”, all the pages of which the Site is composed.

If the User intends to proceed with the purchase of products and/ or services offered for sale on the Site, may proceed with registration by creating its own “account” by filling in an electronic form containing the information and sensitive data necessary and/or useful for tax compliance and for the delivery of the product purchased and for the forwarding of subsequent commercial communications.

The registration does not bind in any way to the purchase and can be made through the choice and confirmation of the User by the “Login/ register” button (located at the top right of the homepage), or following the expression of willingness to buy a product for sale on the Site, following confirmation of your choice on the “Continue, register and purchase” button.

Access to your account, after the first registration, may be by entering your personal credentials (username and password) that are not transferable or disclosed to third parties and previously set by the User.

All data entered during registration are freely modifiable by the User through their account and are processed and protected pursuant to and for the effects of European Regulation 2016/679 (c.d. “GDPR”, or General Data Protection Regulation) and the Personal Data Protection Code D. Lgs. 2003 JUNE, 30th, n. 196 and subsequent modifications and additions referred to in D. Lgs. 2018, August 10th, n. 101.

  1. PURCHASING MODE

The publication on the Site of the products and services constitutes an invitation to offer.

The Customer may purchase all the goods, products or services offered on the Site, inserting the selected product in the c.d. “shopping cart” by choice and confirmation of the icon and subsequently confirming the will to conclude the purchase.

The simple insertion of the object in the “cart” is not enough to create the order, so if you want to proceed with the purchase you must then choose and confirm the icon  “Proceed with the order”. You will then be able to choose your data, the place of delivery and the method of payment.

After the choice and completion of the purchase form it is possible to proceed, automatically, the order to the address of the Site. The order is therefore intended as a contractual purchase proposal.

By forwarding the contractual proposal to the Seller, the Customer acknowledges and declares that he has read all the information provided to him during the purchase procedure and that he fully accepts the terms and conditions of the service and general sales.

The correct receipt of the order form and its taking charge are confirmed by the Seller through an e-mail communication, sent to the e-mail address indicated by the Customer at the time of the order and containing the identification number, the date and time of the order, the indication of the good or service purchased, the relative price including legal charges and taxes, the data provided by the Customer for invoicing, the payment method chosen by the Customer and a link that refers to the general conditions of sale. The Customer has the responsibility to verify without delay the content of the communication and to immediately report to the Seller any errors or omissions, so as to allow us to remedy them.

Upon receipt of the purchase contract proposal, the Seller will verify the data entered, the actual availability of the products and sizes requested and the payment method chosen by the Customer. 

The contract of sale between the Customer and the Seller shall be deemed to have been concluded only with the sending by EUTHEÁ to the Customer of a separate e-mail containing the information related to the shipment of the product and the purchase receipt that constitutes the acceptance of the Customer’s purchase proposal. At that time, payment will also be charged for the products included in the Customer’s order.

The products in the cart, after logging in, remain stored for 60 minutes. After this deadline, the cart will be automatically emptied.

If during this period the price of the products has changed, or the product becomes unavailable, the cart will update automatically by changing the price or reporting the product no longer available.

The concluded contract is archived and stored on digital media to which the Customer has access by request to be sent once logged in on their personal page.

The Seller is not liable for malfunctions dependent on the operator of the data transmission network and reserves the right not to accept the request for registration and/ or purchase of the Customer.

  1. PRODUCTS AND SERVICES INFORMATION

All information relating to EUTHEÁ products and services that may be sold on the Site are provided in accordance with the articles of the c.d. “Consumer Code” (Legislative Decree no. 206/2005 and s.m.i.).
The essential characteristics of the products are presented on the Site within each product sheet. The images and colors of the products offered for sale on the Site may not correspond to the real ones due to the settings of the Internet browser and/or the monitor used.

  1. PRICE AND TERMS OF PAYMENT

The price of the product or service offered for sale on the Site is relative to the individual item or unit, it includes VAT. Ordinary delivery costs are indicated in the shopping cart before payment.  

The costs of ordinary delivery are included in the price paid for purchases over € 79.00, when the goods must be delivered in Italy.

In case of non-payment by the Customer of all or part of the price, the Seller may refuse the fulfilment of its performance pursuant to and for the purposes of art. 1460 c.c. .  

For each order placed on the Site will be issued automatically a receipt of purchase also valid for the purposes of legal guarantee; it is the Customer’s responsibility to request the issue of the invoice and provide all the data necessary for the compilation of the same, with the transmission of the purchase order. For the issue of the invoice the information provided by the Customer at the time of the order and request and no change in the invoice will be possible, after the issue of the same, which will take place under the law.

  1. PAYMENT MODE

The Customer may pay the purchase price in the following ways:

Credit Card

In case of purchase of services with payment method “credit card”, it is necessary to enter the security code called CVV2, under penalty in default of cancellation of the order.

Upon the conclusion of the online transaction, the company issuing the credit card will authorize only the amount necessary for the payment made. The amount relating to the product or service purchased will be charged to the Customer’s credit card upon sending the Customer the e-mail containing the information relating to the shipment of the product and the purchase receipt.

In any case of cancellation or ineffectiveness of the order, will be requested at the same time by the Seller the cancellation of the authorization obtained and the release of the amount committed, the relative timing of which depend solely on the banking system.

When making the payment, the Customer will be directed to a page of the Stripe platform, where the payment will actually take place. The Seller also points out that he is not able to know the information relating to the buyer’s credit card, as transmitted in a protected manner through Stripe to the card issuing company, in charge of the transaction, and does not retain any basis for doing so. In no case, therefore, shall the Seller be held liable for any fraudulent and undue use of credit cards by third parties, upon payment of products purchased on the Site. 

Paypal payment

Purchases on the Site can be made using Paypal as a means of payment. In this case, the Customer will be directed to a page of the Paypal website where, by entering the e-mail address and password of the personal account, you can pay for the order.

The amount of the order will be charged to the Paypal account at the time of sending to the customer the e-mail containing the information related to the shipment of the product and the purchase receipt.

The order paid with Paypal, could be submitted directly with Paypal to a “verification of genuineness” with which it is ascertained the actual ownership of the account committed, of which the Customer will be notified by special communication by email.

If Paypal informs GFC s.r.l. of any irregularity, the Seller with the cancellation of the order giving contextual communication via e-mail to the Customer.

E-GIFT CARD

The purchase and use of the e-Gift card Euthea is regulated by the following terms and conditions.
The e-Gift Card is a non-nominative virtual paper with which an alphanumeric code is associated, it is not redeemable for cash and it is non-refundable. The amount of the e-Gift card can be chosen between a minimum of € 50,00 and a maximum of € 500,00 and can be used in one solution, or in separate purchases until reaching its amount.
Activation of the e-Gift card occurs after verifying the payment and the alphanumeric code will be communicated via e-mail and, if the user is registered, on the customer’s account.
The e-Gift card is valid for 12 months since its activation and upon the deadline of this period it will no longer be valid or refunded in any way.

Bank transfer in advance.

In case of payment by bank transfer in advance, the actual purchase shall be suspended until the amount due has been credited to the bank account indicated by the Seller at the time of the order. The bank transfer is to be made within 3 working days from receipt of the e-mail that attests the receipt of the order and must be sent in the same term, by the customer, in copy by:

  • email: customercare@euthea.it

  • certified e-mail (only from certified mail):

    gfc@pecimprese.it;

The credit of the amount transferred to the account of the seller must be done within eight working days from the receipt of the e-mail that attests the receipt of the order, after which time – in the absence of payment – the order will be automatically cancelled and will not be processed. The reason for the bank transfer must include: name and surname of the holder of the order, the reference order number and the date of execution of the order.

CASH ON DELIVERY
The payment is made to the courier at the time of delivery. Payment may only be made using banknotes or coins for the exact amount to the courier, not being provided the return of the rest. Cashier’s checks or bank checks will not be accepted.
Cash payments will be accepted within the threshold of € 999,99 or, in any case, within the limits of the law in force at the time of the order.
The choice of this payment’s method adds a supplement to the purchase and shipping price, equal to € 3,00, which will be automatically calculated and indicated in your “Cart” before concluding the transaction

DELIVERY

Orders for purchased products and services are processed from Monday to Friday, excluding public holidays, from 9.00 to 17.00. Orders placed after 17.00 on Friday will be processed the following Monday. The products are delivered by courier BRT s.p.a. or other members of the DPD group from Monday to Friday during office hours, in all areas of Italy, excluding Livigno, Campione d’Italia and the Republic of San Marino and the disadvantaged areas as identified on the site of the freight forwarder BRT (www.brt.it),to which reference is made. Shipments and deliveries are not made on Saturdays, Sundays and national holidays. No shipment to post office boxes is made. 

Express delivery in Italy has a cost of € 7.00 charged to the customer when the amount of the purchase is less than € 80.00.

Express delivery in Italy is free with a purchase of more than € 80.00.

The delivery in Italy is usually in 2 – 4 working days and in other European States in 2-8 working days from when the order is shipped, and not when it is made. When your order is shipped, you will receive an SMS alert or an email to the contact details provided when you purchase or register on the Site, with an indication of the date and time slot at which the delivery is expected to be made.

The above mentioned communication also indicates the tracking number of the shipment, which allows the verification and updating on the courier website, in addition to the email or telephone numbers of the customer care of the courier, to which the Customer can apply for any need or even to decide to have the delivery at a stationary point(service valid only for deliveries in Italy). 

If the delivery does not succeed, the courier will communicate via sms or email a further attempt to delivery, which will take place the next working day to that of non-delivery.

If even the second attempt fails, the courier will leave a notice with their contact details and the order will remain in stock for a few days before being sent back to the sender.

For cases where the address given is wrong or the name of the consignee is not clearly traceable (for example, because the name of the consignee is not indicated on the doorbell, or is replaced by a number or only by the initials), after the first attempt of delivery failed there will be a second attempt of delivery but the order will be attributed directly in storage at the warehouse of the courier and then returned to the sender.

In order to allow a successful shipment it is necessary to choose an address where someone can make the withdrawal and the name of the recipient is clearly indicated; if you wish to receive the order at the office or at a concierge, the name of the reference person is also required.

  1. RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the contract for any reason, without any need to provide explanations and without any penalty, within 14 days of receipt of the goods or, in the case of purchase of services, from the date of conclusion of the contract and with the following limitations and conditions.

All products on the Site are equipped with an identification card fixed with a disposable seal, which is an integral part of the product purchased and must not be removed until the Customer intends to exercise the right of withdrawal.

The Seller, in case of exercise of the right of withdrawal of the Customer, has the right not to accept the return or not to refund in full the amounts paid for the purchase, in respect of products which do not have the relevant tag or which have been altered in their essential and qualitative characteristics, or which have been damaged, or which have been worn and used (without prejudice to the hypothesis of simple proof of the garment to verify the size and its fit).

The Customer may exercise the right of withdrawal by sending to the Seller within 14 (fourteen) days of receipt of the goods or in the case of purchase of services from the date of conclusion of the contract appropriate notice to that effect, using the following format. 

Such communication must be sent, within the same period of 14 (fourteen) days by means of:

  • email: customercare@euthea.it
  • certified email (only from certified email addresses):  gfc@pecimprese.it

Upon receipt of the notice of withdrawal, the Seller will communicate to the Customer, at the e-mail address provided at the time of registration, the operating procedures to give course to the return of what received, or interrupt the service.

Any costs for the early termination of the service or for the return of the product in the event of exercise of the right of withdrawal, are charged to the Customer.

The Customer, in the case of the purchase of services offered by the Site, agrees to lose the right of withdrawal following the full performance of the contract by the trader and is also obliged to pay the full price of the service for any part already provided, within the peremptory deadline of 30 (thirty) days from the sending of the notice of withdrawal. The refund of any price paid in excess will be made within 30 (thirty) days of notice of withdrawal. 

The right of withdrawal is excluded with regard to:

a) services, after they have been fully supplied;

b) the supply of tailor-made or clearly customised goods or services;

and in the further cases provided for by law. 

The Customer must pack the returned goods in their original packaging or in a manner suitable to ensure their integrity, together with the accessories attached.

  1. LEGAL WARRANTY

The Customer Client enjoys the legal guarantee of conformity provided by articles 128 and ss. of the Consumer Code. All products sold by the Seller have a legal guarantee of 24 (twenty-four) months in respect of any defects in conformity that are communicated to the Seller within 2 (two) months of their discovery. The lack of conformity can be communicated to the Seller with appropriate description and, if possible, photographic confirmation, to the customer service at the following e-mail address: customercare@euthea.it .

In case of lack of conformity, the customer has the right to request the repair or replacement of the product or, if the above remedies are not possible or excessively expensive, the Customer will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.

The Legal Guarantee may be enforced directly against GFC s.r.l. by e-mail to the following address:customercare@euthea.it  

  1. APPLICABLE LAW AND JURISDICTION

In the case of disputes arising between the Customer and the Seller, relating to the General Conditions of Sale, the Seller guarantees, from now on, the full adherence and acceptance of the conciliation service “Risolvionline”, an independent and institutional service, provided by the Arbitral Chamber of the Chamber of Commerce of Milan which, through the help of a neutral and independent conciliator, allows to reach an agreement on the Internet. Further information on the Risolvionline rules and the start-up procedures and the related costs of a conciliation request can be found at the following email address: Risolvionline.com.

We also inform you that the European Commission makes available to Customers and Sellers on-line a European platform for non-judicial dispute resolution (ODR) at the following address: http://ec.europa.eu/odr .

This contract is governed by the law of the State in which the Customer natural person habitually resides. For any dispute concerning the validity, effectiveness, interpretation or execution of the Sales Agreement concluded through the Site between the Customer and the Seller-Natural person, the territorial jurisdiction is incumbent upon the judge of the place of residence or habitual domicile of the Customer.